Contact Center & Help Desk Services

With growing e-Governance initiatives in the Government, there is increased complexity and work flow changes for users of the Government systems. It is becoming increasingly critical to provide help desk and support services to the internal and external users of Government systems.

PiTech is experienced in providing Contact Center and Help Desk support services for Government agencies. PiTech has pre-defined processes, procedures and technology that drastically reduce the time to initiate or transition into a contact center and help desk support services project. PiTech has defined unique methodology that combines the best of Six Sigma ® process practices with Information Technology Infrastructure Library (ITIL ® ) best practices to ensure seamless, consistent, reliable, and trusted help desk support services.

We deploy technology and training along with experienced personnel to drastically increase first call resolutions and increase customer satisfaction.

PiTech’s specific services are:

  • Contact Center and Help Desk Services
  • Information Assurance and Desktop Support Services
  • Application Help Desk Support Services