Product and Service Quality
All business have a relentless need to continuously improve product and service quality while decreasing costs. PiTech's modeling and analytical services integrate information from multiple sources and transform data into strategic knowledge that can be mapped to Business strategy and tactical actions. Data sources include:
Product
- Detailed retail measurement information
- Consumer purchasing information
- Media measurement information
- Customized research
Service
- Customer satisfaction rates
- Case resolution times and average days open
- Open and overdue activities by owner, team, type, priority, account
- Service activities compared over different time periods
- Customer service rep. performance
